Join Our Pack
Join the Team Driving the Future of Happy Spa Dogs
Be a part of our exciting journey as the Operations Coordinator & Team Lead
Quick Role Snapshot
As our Operations Coordinator & Team Lead, you’ll manage the grooming schedule and customer experience while coordinating a team of groomers who report directly to you. Most of your time will be spent handling a high volume of appointment scheduling and client communication. Furthermore, you’ll be the go-to leader for a team of ~12 groomers—ensuring clear communication, smooth operations, and a great work experience for the groomers.
- 👤 Title: Operations Coordinator & Team Lead
- 💲Salary: $70,000/year
- 📍Location: 23282 Mill Creek Drive, Laguna Hills, CA 92653
- 🕒 Schedule: 40hrs/week
Why Join Us?
Benefits:
- Medical, Dental, and Vision Insurance
- Pet Insurance
- Life Insurance
- Mental Health Support
- Three Weeks of Paid Time Off (PTO)
Additional Perks:
- Leadership Development – Coaching and training to grow into future leadership roles.
- Small-Business Insight – Front-row exposure to the daily workings of a growing company.
VIP Insurance Package
Dental
Medical
Vision
Pet
Life
Core Responsibilities
- 🐾 Team Leadership: Serve as the main point of contact for a team of groomers—communicating daily schedules and updates, helping resolve issues, and keeping the team aligned so each day runs smoothly.
- 📅 Scheduling: Handle inbound calls, texts, and emails to book, adjust, or cancel grooming appointments in our scheduling platform.
- 🚗 Routing: Arrange stops so each van's daily route is efficient, minimizing drive-time between clients.
- 🎧 Service: Provide friendly, knowledgeable answers about services, pricing, and policies, turning inquiries into bookings.
- 💳 Payments: Collect deposits or balances over the phone, process credit-card transactions, and note each payment accurately.
Sample Day in the Life:
6:45 AM – 7:15 AM
Morning Check-Ins
Arrive early to greet dog groomers before they head out in their vans.
Help with any quick scheduling items they raise.
7:15 AM – 7:30 AM
Standing Meeting
Sync with Lelanie, Vickey, Kailey and Chris on daily goals, weekly numbers, and overall business health.
7:30 AM – 8:00 AM
Clear Text-Message Line
Work through ~50 overnight texts—nearly all are grooming-service requests.
8:00 AM – 9:00 AM
Coffee with a Groomer
Sit down with a groomer team member to discuss their groomer scorecard and areas of strength and weakness.
9:00 AM – 9:30 AM
Clear Voicemail & Answer Phones
Return ~40 new voicemails and handle live calls to book services.
9:30 AM – 10:30 AM
Customer Service Issues
Resolve three priority cases (missed nail trim, 5 PM no-show, pricing confusion) via phone.
10:30 AM – 11:00 AM
Lunch Break
Grab lunch with Kailey.
11:00 AM – 1:30 PM
Handle Phones Solo
Cover all incoming calls and texts while Joseph tackles a side project—goal is zero backlog.
1:30 PM – 2:30 PM
Chase Payments
Call 20 clients whose cards failed or weren't on file to collect payment for completed grooms.
2:30 PM – 3:30 PM
Back on Phone/Text Line
Clear the remaining 13 voicemails and 19 texts while still answering new inquiries—finish at inbox zero.
Must-Haves:
- Communication – Clear, upbeat phone and written skills.
- Attention to Detail – Accurate booking, routing, and payment entries.
- Multitasking – Juggle high call volume without losing focus.
- Servant-Leader Mindset – Puts the team first, stays solutions-focused, and helps others succeed through encouragement and accountability.
- Fast-Paced Adaptability – Stays calm and efficient in a rapidly changing environment.
- Growth Mindset – Eager to learn and advance within the company.
Nice-to-Haves:
- Pet Grooming Know-How – Basic understanding of dog breeds and grooming terms.
- Local Route Savvy – Familiar with San Diego & Orange County neighborhoods for tighter scheduling.
- Upselling Ability – Comfort suggesting add-on services or memberships.
- Spreadsheet Skills – Able to track and analyze data in Excel or Google Sheets.
Who We Are Looking For
We’re looking for a servant leader who loves supporting others—someone who jumps in, removes roadblocks, and helps the grooming team have a great day. You should also be comfortable grinding through high-volume customer service and scheduling—staying organized, upbeat, and accurate even when it’s busy.
Brief about Happy Spa Dogs
Launched in 2019, Happy Spa Dogs has experienced remarkable organic growth, now serving over 14,000 households per year across our San Diego and Orange County offices. Our dedicated team of approximately 65 people is committed to delivering an exceptional dog grooming experience, guided by our core mission: “We are in the happiness business with dog grooming as a vehicle to get there.” By focusing on joyful interactions and high-quality service, we strive to create lasting positive impacts for all employees, clients and dogs in our community.
